Privacy Policy
Effective Date: 2026-01-01
Last Updated: 2026-01-01
01 Introduction and Commitment
At Laravelio s.r.o., we take the protection of your privacy and personal data very seriously. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website and use our Pulsitor service.
By using the Service, you agree to the processing of your data in accordance with this policy. Our goal is to be as transparent as possible about how we handle your data.
02 Data Controller
The controller of your personal data is Laravelio s.r.o. If you have any questions regarding privacy protection, you can contact us at the email address: info@pulsitor.com.
03 What Data We Collect
Data You Provide to Us
- Account Data: Upon registration, we collect your email, name, and password (in encrypted form).
- Monitoring Configuration: URL addresses, IP addresses, domain names, and ports that you choose to monitor.
- Notification Data: Contact details for delivery of alerts (email addresses, phone numbers for SMS, Slack/Discord webhooks).
- Communication: Information you provide when contacting our technical support.
Automatically Collected Data
- Technical Logs: IP address, browser type, operating system, pages visited, and time of visit.
- Monitoring Data: Results of availability checks, response times, incident records, and historical metrics.
- Location: Approximate location derived from the IP address (for security and analytics purposes).
04 Purposes and Legal Grounds for Processing
We process your data for the following purposes:
- Provision of Service: To perform monitoring according to your settings and deliver alerts (Performance of a contract).
- Payments: Processing of payments when using paid packages.
- Service Improvement: Analysis of platform usage to fix bugs and add new features (Legitimate interest).
- Security: Protection against fraud, cyber attacks, and abuse of the Service (Legitimate interest).
- Communication: Sending important system alerts and news (Performance of a contract and Consent).
06 Recipients (Third Parties)
We do not sell your personal data. However, we use verified subcontractors (Processors) to provide the Service:
- Hosting: Cloud providers within the EU (Hetzner).
- Payments: Secure payment gateway Stripe.
- Email and SMS: Providers of transactional emails and SMS messages (Mailgun, BulkGate).
- Communication Platforms: Slack and Discord (based on your configuration).
07 Retention Period
We store data only for the period necessary to fulfill the purposes for which it was collected:
- Account Data: During the duration of your registration. Upon account cancellation, we anonymize or delete the data within 30 days (except for data required for accounting purposes).
- Monitoring Data: According to the retention policy of your plan (typically 30 to 365 days).
08 Security of Your Data
We implement robust technical and organizational measures to protect your data:
- All communication takes place via the encrypted HTTPS protocol (SSL/TLS).
- Passwords and notification configurations are stored using modern hashing algorithms.
- Regular backup and security monitoring of the infrastructure.
- Access to data is restricted only to authorized employees and collaborators.
09 Your Rights (GDPR)
Under the GDPR regulation, you have the following rights:
- Right of Access: You can request a copy of the data we process about you.
- Right to Rectification: The right to request the correction of inaccurate data.
- Right to Erasure (Right to be Forgotten): The right to request the deletion of your data.
- Right to Restriction of Processing: The right to request the suspension of your data processing.
- Right to Portability: The right to obtain your data in a structured format.
- Right to Object: The right to object to processing based on legitimate interest.
You also have the right to file a complaint with the Office for Personal Data Protection of the Slovak Republic.
10 International Transfers
We primarily process data within the EU/EEA. If we use providers from third countries (e.g., USA), we ensure that appropriate safeguards are met (e.g., standard contractual clauses or adequacy decisions) to maintain the level of protection of your data.
11 Changes to This Policy
We may update this policy from time to time. We will inform you of any material changes via email or a notification on our website. We recommend that you regularly check this page.
12 Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy, please do not hesitate to contact us at the email address: info@pulsitor.com.